Refund & Return Policy

All sales are final. Because trading card prices move daily and card condition can change once an item leaves our hands, we do not accept returns or exchanges on single cards, sealed product, graded cards, or supplies.

There are three exceptions, set out in section 3. Everything else is final.

Please check your order carefully before completing checkout. Condition, printing, language, and set are listed on every product page.

If you are unsure about any of these, email us at [email protected] before you buy and we will answer honestly. We would rather talk you out of the wrong card than sell it to you.

Contact us at [email protected] with your order number and we will make it right.

**We sent the wrong version of a card.** Wrong printing, wrong set, wrong finish, wrong language — anything materially different from what was listed. Contact us within 7 days of delivery with a photograph of the card you received. We will replace it or refund it in full, including shipping both ways. This is our mistake and it costs you nothing.

**Your card arrived damaged in transit.** Contact us within 7 days of delivery with photographs of both the card and the packaging as received. Keep the packaging — carrier claims require it. We will replace the card or refund it in full.

**Your order never arrived.** If tracking does not show delivery, contact us within 30 days of the ship date and we will open a claim with the carrier and refund or replace your order.

If tracking shows your order was delivered and you did not receive it, we are not able to refund or replace it. Once the carrier records delivery we have no further recourse with them, and we cannot verify what happened after that point.

If this happens, contact the carrier directly with your tracking number, and consider filing a police report for a stolen package. We will provide any shipping records you need to support a claim.

Orders of $200 or more ship with signature confirmation as standard, so delivery on higher-value orders is recorded against a signature rather than a scan alone.

If you chose in-store pickup, check your order with us at the counter before you leave. Once an order has been collected and checked, the terms above are the only exceptions that apply.

The wrong-version and damaged exceptions in section 3 still apply to collected orders. Contact us within 7 days of collection with photographs and we will replace the item or refund it in full.

Sections 3 and 4 above deal with shipping and do not apply to an order you collected in person.

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, the terms above apply.

Approved refunds are issued to the original payment method within 5 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

If you paid all or part of an order with a gift card or store credit, that portion is refunded back to your gift card or store credit balance rather than to a card or bank account, and any remainder goes back to the payment method you used for it.

Gift cards and store credit are not refundable and cannot be redeemed for cash.

Store credit issued for cards you sell us can be spent in store, on future buylist trade-ins, or at online checkout once you are signed in.

Questions about an order? Contact WL Sports Cards at [email protected].